Lo-Call: 1890 600 800
  • Complaints

How to complain

Who can complain?

If you are directly affected by what you believe is misconduct of a member of the Garda Síochána, you can complain to the Garda Ombudsman. You can also make a complaint if you are a witness to such behaviour. In many circumstances you can complain on someone’s behalf, if you have their consent.

If you are the victim of a crime which you have reported to the Garda Síochána and you need an update on the status of the Garda investigation, your first port-of-call should be your local Garda Victim Service Office.

What is the time limit?

Generally complaints are expected within 12 months of the incident in question.

The Garda Ombudsman may extend this time limit if it considers that there are good reasons for doing so, for example if information leading you to complain only came to light iafter the time limit.

How do I make a complaint?

Making a complaint to the Garda Ombudsman is free of charge.

  • Complete the online complaint form
  • Print form, complete and post to Garda Ombudsman, 150 Upper Abbey Street, Dublin 1, D01 FT73 or fax to 01-8147023
  • Email complaints@gsoc.ie
  • Call into our office at 150 Upper Abbey Street, Dublin 1, D01 FT73 (where someone will help you complete a form)
  • At any Garda Station (where they will ask you to fill a form and give you a copy)

When a completed complaint form is received, the Garda Ombudsman will issue a receipt acknowledging the complaint within a week.

It is not possible to make a complaint by phone or by Twitter. However, we are available by phone to answer questions. LoCall 1890 600 800 or 01 8716 727, from 9.30am to 1pm, Monday to Friday.


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