How we deal with complaints

Find out how informal resolution works, the different ways a complaint may be investigated and the possible outcomes

Informal Resolution Investigations Case Summaries

How we deal with complaints

 

If your complaint is admissible, it will be dealt with in one of the following ways:

  • Mediation or informal resolution
  • Garda investigation into complaints that appear to involve disciplinary matters, with reporting to the Garda Ombudsman
  • Garda investigation into complaints that appear to involve disciplinary matters, supervised by the Garda Ombudsman
  • Garda Ombudsman investigation into complaints that do not appear to involve criminal offences
  • Garda Ombudsman investigation into complaints that appear to involve criminal offences